New Mexico Cosmetology Practice Exam

What is the recommended action if a client has an adverse reaction to a product during a service?

1. Ignore the reaction and continue

2. Report the incident to the manager

3. Stop the service immediately and provide first aid

4. Continue but switch the product

The correct answer is: Stop the service immediately and provide first aid

Stopping the service immediately and providing first aid is the appropriate response when a client experiences an adverse reaction to a product. This action prioritizes the client's health and safety, which is paramount in any cosmetology practice. Continuing the service could exacerbate the reaction and lead to further complications, while ignoring the issue can endanger the client. Administering first aid can help alleviate any immediate discomfort or harm the client may be experiencing. This proactive approach demonstrates professionalism and care, reinforcing the trust between the client and the cosmetologist. Furthermore, addressing the situation promptly allows for the possibility of documenting the incident accurately and reporting it to the manager afterward, but the immediate need is to ensure the client's well-being. It’s crucial for cosmetologists to be trained in recognizing the signs of an adverse reaction and knowing how to respond effectively. This not only provides necessary support to the client in distress but also complies with industry standards and best practices for client safety.