New Mexico Cosmetology Practice Exam

If a chemical burns a client's scalp, what is the recommended first step?

1. Apply heat to the area

2. Cover the area with a cloth

3. Rinse the area with cool water and apply a soothing cream

4. Ignore it and continue the service

The correct answer is: Rinse the area with cool water and apply a soothing cream

Rinsing the area with cool water is the most effective and immediate action to take in the event of a chemical burn on a client's scalp. Cool water helps to soothe the affected area, reduces inflammation, and can also help to dilute and remove any chemical causing the burn. This step is critical because it directly addresses the injury and begins the process of alleviating discomfort. Applying a soothing cream may be beneficial after rinsing, but it is crucial to ensure that the chemical is removed from the scalp first, as applying any cream before rinsing could potentially trap the chemical against the skin and exacerbate the injury. Covering the area with a cloth is not advisable in this situation, since it may retain heat and further irritate the burn. Applying heat could worsen the symptoms, as heat can increase inflammation and pain. Ignoring the burn is not an option, as it neglects the client's immediate health and comfort, and could lead to more severe injury or complications.